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Indian pharma works to prioritize employee centricity with tech-driven HR practices
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Nandita Vijayasimha, Bengaluru
May 24 , 2025
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Indian pharma continues its global ascent, building resilient, tech-savvy, and people-first HR ecosystems. Flexibility and continuous learning are not just buzzwords but are foundation of a future-ready workforce.
According to Sonali Chowdhry, CEO, Officenet, “HR departments are now tasked with creating sustainable work environments that not only support business objectives but also cater to employee needs. Collaboration between IT, HR, and leadership teams will be crucial in developing future-focused strategies that nurture talent, encourage growth, and drive business success.”
This industry is at the forefront of innovation and faces an increasingly complex landscape shaped by regulatory pressures, remote work trends. There is need for adaptability in a global market. To maintain competitiveness and agility, pharmaceutical companies are increasingly turning to technology-driven HR practices. These advancements improve employee engagement, streamline operations, and foster productivity, she added.
With the rise of remote and hybrid work models, HR departments in the pharmaceutical sector are adopting cloud-based platforms and Human Resource Management Systems (HRMS) to improve communication and collaboration. This shift enhances productivity and supports the demand for greater flexibility in today’s work environment, she said.
Pharmaceutical companies require highly skilled professionals who can navigate complex research, compliance, and patient-focused innovations. HR teams are now maximising data analytics to gain deeper insights into their workforce, identifying skill gaps, career progression, and areas for development. By analysing performance metrics and employee feedback, HR can create tailored learning and development programs. This data-driven approach not only helps identify opportunities for improvement but also supports proactive decision-making, ensuring a workforce that is adaptable to the evolving needs of the industry, Chowdhry told Pharmabiz.
Bringing in automation into HR practices has significantly improved the employee experience. Tasks like managing leave requests, answering policy inquiries, and updating employee records are increasingly handled by AI-driven systems, such as chatbots and virtual assistants. This automation frees up HR professionals to focus on strategic initiatives like leadership development and employee engagement. AI-driven platforms can also personalize career development by recommending relevant courses, certifications, and job opportunities tailored to each employee's unique skills and aspirations, fostering continuous learning and growth, she said.
The high-stress nature of work, especially in research and clinical settings, can lead to burnout. To address this, HR departments are integrating digital mental health platforms, virtual counselling services, and wellness apps into their practices. It provides employees with access to resources for stress management, mindfulness, and work-life balance. HR teams can also use data from wellness apps to monitor signs of stress or exhaustion, enabling timely interventions that support employee well-being.
Also diversity, equity, and inclusion (DEI) are key drivers of innovation in the pharmaceutical industry. Technology plays an essential role in promoting an inclusive work environment by eliminating biases in recruitment. AI-powered recruitment tools anonymize resumes to prevent unconscious bias, while analytics platforms track diversity metrics to ensure that DEI goals are being met. Virtual collaboration platforms support inclusivity, allowing global teams to work seamlessly and offer a diverse perspective. This is where Officenet which is a software provides Cloud and On-Premise HR cum payroll solutions to leading organizations on a PAN India basis, said Chowdhry.
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