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Pharmexcil launches dedicated WhatsApp helpdesk for members
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Shardul Nautiyal, Mumbai
July 30 , 2024
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To enhance communication and provide efficient support to its members, the Pharmaceuticals Export Promotion Council of India (Pharmexcil) has introduced dedicated WhatsApp numbers as the primary point of contact for various member services. This initiative aims to streamline interactions and ensure timely assistance for issues, queries, suggestions, and feedback related to key matters.
The new WhatsApp chat service will enable real-time communication, providing a convenient platform for discussing pending issues, seeking clarifications, or sharing suggestions. However, it is important to note that these numbers are designated for chat communication only, and no calls will be accepted. The service is available on working days during office hours from 10 am to 6:30 pm.
Raja Bhanu K, director general of Pharmexcil, emphasized the benefits of this new communication channel, stating, "This initiative is part of our ongoing efforts to improve member services and ensure that all members have easy access to information and support. We encourage all members to utilize this opportunity to stay informed and engaged with the council's activities."
In addition to addressing specific queries, the WhatsApp contact will serve as a resource for information and updates on relevant government schemes, policies, and initiatives. Members are encouraged to make use of this new service to stay connected with Pharmexcil and benefit from timely updates and guidance.
WhatsApp numbers for specific queries related to Market Access Initiative Scheme (MAI) is +91 8977024106 and for CoO, RCMC, Events & Regulatory Guidance is +91 8977025106.
Members are urged to send their communications through chat only and to utilize this service during the specified working hours for prompt assistance.
Pharmexcil is an organization established by the ministry of commerce and industry, Government of India. It serves as the official export promotion council for the pharmaceutical industry in India. Pharmexcil's primary objective is to promote and support the export of pharmaceutical products, including bulk drugs, formulations, biotech products, herbal products, and related services.
Key functions and activities of Pharmexcil include assisting Indian pharmaceutical companies in accessing and expanding into international markets through various initiatives, such as trade fairs, exhibitions, and business delegations, providing information and guidance on international regulatory requirements and standards to ensure compliance and facilitate exports, informing and assisting members in availing benefits from government schemes and policies related to the pharmaceutical sector.
It also organizes training programs, seminars, and workshops to enhance the knowledge and skills of industry professionals and also facilitates collaboration between Indian pharmaceutical companies and international businesses, regulatory bodies, and other stakeholders.
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